Chatsi is an AI-powered sales agent for e-commerce. It uses conversational AI to understand shopper needs, offering personalized product recommendations (as an alternative to site search) and pre-sales assistance by answering product and policy-related questions.
Chatsi's branded sales persona is always in harmony with the brand. Its detailed product information and policy knowledge base can also serve as a first line of defense for common support questions that would otherwise go to human support channels.
Shopping areas of the website like; home page for product search, product details pages (PDP), policies pages, etc. Can be a traditional chat icon or welcome message hovering over the site or embedded as an ‘Ask AI’ button in the theme design.
Gorgias
Gorgias is a helpdesk ticketing system. It gathers customer inquiries from email, chat, phone, SMS, Facebook/Instagram messaging, and more into a single unified inbox, giving agents full visibility into orders, past tickets, and customer details without switching apps supports Flows & Macro Automation — automatically tags, routes, and escalates tickets based on intent, priority, or keywords.
Support related pages on the website like; Returns, Refunds, Support, Get Help, FAQs, Social Media, email server, etc.
Differences Detailed
Chatsi Flowchart Detailed
